How long does shipping take?
Stocked items ship from NY in 1 to 2 business days. Distributor-fulfilled items ship in 3 to 7 business days from US warehouses. The product page tells you which way an item ships before you order.
How much does shipping cost?
Orders under 2 lbs ship for a $9.99 flat domestic rate. Orders over $100 ship free. Orders 2 lbs and up are charged at calculated carrier rates at checkout. The rate you see at checkout is the full rate, with no surcharges added later.
Where do orders ship from?
Stocked items ship from my secure NY facility in NY, USA. Distributor-fulfilled items ship from US warehouses. Everything ships domestically, so you skip the customs line and the overseas wait. All tracking comes to you by email.
How do I know if an item is stocked or distributor-fulfilled?
The product page says so directly. If it does not say distributor-fulfilled, it is on my shelf in NY.
What is your return policy?
All sales are final. If your item arrives damaged, wrong, or dead on arrival, email [email protected] within 14 days of delivery with your order number and photos, and I will replace or refund it. Full details are on the returns policy page.
How do I know a part fits my model?
Each listing includes fitment notes written from repair-bench experience. If you are not sure, email [email protected] with your exact model name before ordering and I will give you a straight answer. I would rather talk you out of a wrong part than process the return.
Do you install or repair what you sell?
Yes. I run a drone repair shop, MobileTechSpecialists, at mobiletechspecialists.com. If your aircraft needs professional repair instead of a DIY part swap, book it there.
What payment methods do you accept?
Major credit and debit cards through a secure encrypted checkout. I never see or store your card number.
How fast do you respond to support emails?
I aim to reply within 24 to 48 hours, Monday through Friday.
Do you charge sales tax?
Sales tax is collected where required by law. Orders shipped to a NY address include NY sales tax.
Do you sell DJI products?
No. I do not carry DJI products.
Do you ship internationally?
Currently I ship within the United States only.
How do I track my order?
Tracking is emailed to you when your order ships. If your tracking shows no movement for 7 business days, email [email protected] with your order number and I will open a trace with the carrier.