Standard return window
You have 14 days from delivery to return an item. Items must be unopened and in original condition for a full refund.
Need more time?
Extensions up to 30 days from delivery are handled case by case. Email [email protected] with your order number and the reason, and we will give you a straight answer.
Who pays return shipping
That is decided case by case. If the return is our fault (wrong item sent, item arrived damaged, item is defective), we cover it. For change-of-mind returns, you cover return shipping.
Damaged, wrong, or dead on arrival
If your item arrives damaged, is not what you ordered, or does not work out of the box, we will make it right with a replacement or a refund. Contact us within 14 days of delivery with your order number and photos of the issue.
Electronics
Opened or installed electronics cannot be returned unless they are defective.
Restocking fee
Opened non-defective returns carry a 10% restocking fee, deducted from your refund.
How to start a return
Email [email protected] with your order number and the items you want to return. We will send return instructions.
Refunds
Refunds go to your original payment method within 5 to 10 business days after we receive and inspect the return.